January 31 2005
Q: What are the keyboard short-cuts for Copy, Cut, and Paste?
A:
Copy = Press and hold CTRL + C at the same time
Cut = Press and hold the CTRL + X at the same time
Paste = Press and hold the CTRL + V at the same time

If you are Mouse oriented and you Right Click to pull-up the Copy, Cut, or Paste from the Pointer menu, keep in mind that they may not always be available.  In these situations you will almost always be able to use the above Key combinations!

January 17 2005
Q: How can I create a Fax Cover Sheet for the Current Contact in ACT!?
A: All you need to do is:
-In ACT!
1. Lookup the Contact for whom you want to create the cover
2. Write > Fax Cover Page…
3. Click the 'Print' button and you're done

January 10 2005
Q: When I print specific web pages, a portion of it is either cut-off or I get extra pages at the bottom.  How can I fix this?
A: Well, this is actually a result of how the web page is 'translated' to your browser program (Internet Explorer, Netscape Navigator, Mozilla Firefox etc.).   I won't get into the specifics of the technology, but there are two solutions that work around this.

The first solution is:
-On the more thoughtful websites click on a link/button that says something like:
'Printable Version', 'Print Page', 'Printer Friendly' or something similar.
-These links/buttons usually are at the top, bottom, or in the margin of the page you are viewing
1. Click on this link
-A new page will appear with some formatting removed
2. Print from that window usually by going to the File > Print menu

If there is no 'Printable Version' link/button, you can use the second solution:
-In Internet Explorer (In other web browsers, the option will be in a similar location)
1. Select/highlight what you want to print using your Mouse
2. File > Print
-Under the 'Page Range' section:
3. Select 'Selection'
4. Click the 'Print' button
-The text you selected/highlighted is printed

January 3 2005
Q: I was double clicking on an Icon on my desktop and I inadvertantly Maximized an open Window next to it.  What happened?
A: You Maximized the Window using a little known short-cut.  What happened is rather than double-clicking on the Icon, you double-clicked on the Title Bar (The title bar is the colored area at the top of a window that includes the name of of the program, file, or folder that is open).  You can double-click again in the Title bar and the window will be restored.