Originally Posted January 20, 1008

If your Internet connection seems to be running slow or if you can't even connect, try these quick remedies before calling technical support.  Most likely, this will solve your problem before you have to call tech support:

Reset your communication components to establish a fresh connection between you and your ISP.
1. Turn off all your computers
2. Unplug your Router from the power - If you don't know what is your router, look for a box that has one of the popular brands like Linksys, D-Link, or Netgear printed on it.  Your setup may not even have a router and be connected directly to the Modem.  If so, to to step 3.
3. Unplug your Modem from the power -  If you don't know what is your modem, look for a box that has one of the popular brands like 2Wire, Toshiba, or Siemens.  If you have Time Warner, Grande, or even SuddenLink look for an unmarked black box that is connected connected to your Router or directly to your computer
4. Wait 30 seconds
-Complete the following in order:
5. Plug in the Modem to the power
6. Wait 30 seconds
7. Plug in the Router to the power
8. Wait 30 seconds
9. Turn on your computers

If the above didn't help, try clearing your Browser's cache.  Your Browser saves website files on your computer that will accumulate over time.  If they haven't been deleted, this will bog down your computer - here's how to clear them out:

If you have Internet Explorer 7.0 (You may have to press your ALT key to reveal the menu).
1. Tools > Internet Options
2. Click the 'Delete...' button
3. Click 'Delete all...'
-The Delete Files window appears
4. Check the 'Delete all offline content' checkbox
5. Click 'OK'

If you have Internet Explorer 6.0
1. Tools > Internet Options....
-The Internet Options window appears
2. Click the 'Delete Files...' button
-The Delete Files window appears
3. Check the Delete all offline content checkbox
4. Click 'OK'

If you use AOL
-With AOL Closed
1. Start > All Programs > America On Line (or AOL) > AOL System Information
2. Click on the 'Utilities' tab
3. Click Clear Browser Cache' button
4. Click 'Close'

If you use Firefox 2.0:
1. Start Firefox
2. Click Tools > Clear Private Data...
3. Check all boxes for a thorough cleaning or just Cache for the cached files
3. Click the 'Clear Private Data Now' button

If neither of these seems to help, it is time to call the professionals - like us!

January 10 2005
Q: When I print specific web pages, a portion of it is either cut-off or I get extra pages at the bottom.  How can I fix this?
A: Well, this is actually a result of how the web page is 'translated' to your browser program (Internet Explorer, Netscape Navigator, Mozilla Firefox etc.).   I won't get into the specifics of the technology, but there are two solutions that work around this.

The first solution is:
-On the more thoughtful websites click on a link/button that says something like:
'Printable Version', 'Print Page', 'Printer Friendly' or something similar.
-These links/buttons usually are at the top, bottom, or in the margin of the page you are viewing
1. Click on this link
-A new page will appear with some formatting removed
2. Print from that window usually by going to the File > Print menu

If there is no 'Printable Version' link/button, you can use the second solution:
-In Internet Explorer (In other web browsers, the option will be in a similar location)
1. Select/highlight what you want to print using your Mouse
2. File > Print
-Under the 'Page Range' section:
3. Select 'Selection'
4. Click the 'Print' button
-The text you selected/highlighted is printed

April 11 2005
Q: When I am looking for a website using a search engine, I sometimes have to scan lengthy web pages to look for specific text.  How can I do this faster?
A: After you have opened the website (Either in Internet Explorer or Firefox):
1. Press the CTRL + F keys
-This brings up the ‘Find’ window
2. Type in the text you are looking for into the ‘Find what:’ field
3. Press the ‘Find Next’ button
You are taken to the first location where your text appears occurs on that web page!

You can also use CTRL + F to search through lengthy documents or spreadsheets.